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Pursuant to the provisions of Article 44 of the Spanish Retail Trade Act, the Customer has 14 working days to notify the return of a product to HDA simply due to withdraw, starting from the day following the day of receipt of the full order, that is to say the day that follows the day of the last delivery if the order was delivered in several shipments. The product is composed of the complete order, and must be returned in perfect condition, unassembled, in its original packing. The Customer may exercise their right of withdrawal notifying the return to admin@cinemaset.es. HDA shall contact the Customer to indicate the steps to be followed for the return. The Customer must return the product within a maximum period of 30 days from their notification of withdrawal, for their account, using the means that they consider to be convenient. The product must be sent together with the original shipping documents. Returns shall not be accepted outside the above-mentioned period. The complete amount shall not be refunded for any product which has been damaged by the Customer or whose original packing has deteriorated in a manner which goes beyond its simple opening. In this case, a partial refund shall be made, in accordance with the scale of the damage. Bespoke products manufactured at Customer's request do not benefit the cancellation right.


HDA shall proceed to refund the product returned by the Customer, whether on exercising the warranty or their right of withdrawal, by means of a reverse operation for the payment made, in accordance with the payment method used by the Customer, within 30 days of notice of return subject to receipt of the returned products, or within days after having verified the return when received by HDA later than 30 days after notice of return.