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SHIPPING AND DELIVERY

The delivery times shall vary in accordance with the product, the place of dispatch and the delivery address. The delivery times are estimated from information provided by the shipping company used by HDA and shall start to count from confirmation of dispatch to the Customer by HDA. The orders with a delivery or order completion date during holiday periods may suffer from delays due to vacation of some of HDA's suppliers. In the event of unexpected delays over a month from date of confirmation of order, HDA will inform the Customer by email. Possibility of delivery of the Products offered in the e-shop to the address of the Customer is confirmed during the checkout process, and under the transport conditions indicated in the e-shop. HDA shall not deliver any product to PO Boxes. The price for the product may include transport and home delivery for the shipping address of the Customer, which will then by specified during checkout process. For shipments outside European Community, United States and Canada, HDA will either provide a bespoke shipping solution to the Customer or allow collection from the place of dispatch. The transport company shall make the deliveries from Monday to Friday, morning or afternoon, having previously agreed the time with the Customer. Should the time offered by the transport agency not be convenient for the Customer, they may modify or reject it, agreeing on another day. This could delay the delivery of the goods slightly. The Customer undertakes to be in the place of delivery on the day agreed for the delivery with the haulier and to verify the correctness of the order and the perfect condition of the goods at the time of receipt. The Customer is responsible for checking that the dimensions of the article shall not represent a problem of accessibility to their home, paying special attention to doors, corridors, lifts, stairs, landings, etc. The transport service is not authorized to raise or lower any article on the outside of the building, or to use pulleys or similar mechanisms. The additional costs arising from the hire of cranes, in the event of being necessary, shall be for the exclusive account of the Customer. Should it not be possible to carry out the delivery on the day foreseen due to difficulties of access or of passage not previously indicated by the Customer or to their absence on the delivery day agreed with the haulier, the transport company shall invoice the Customer directly for the additional delivery expenses. Any cost generated due to the impossibility to deliver or a delay in the delivery because of wrong, imprecise or confusing details provided by the Customer shall be for their exclusive account. For reasons of HDA logistics, the same order may have partial shipments with different delivery dates. The Customer shall be informed at all times. The goods are covered at all times against transport, loss and handling risks. In the event of a claim concerning possible defects or deterioration marks on the products (fault, missing product in relation to the delivery note, damaged packaging, broken products, etc.), the Customer must indicate the anomalies on the haulier’s delivery note and notify them to the e-mail address admin@cinemaset.es within a period of two days from the date of delivery. Photos must be attached to the e-mail, showing the packaging and/or product deterioration from different angles. An acknowledgement of receipt will be sent, giving precise instructions on the process to follow. It is essential to keep this acknowledgement as proof of receipt. Except in the case of hidden defects, no claims shall be accepted after the receipt of the product by the Customer, if the latter has not followed the procedure detailed above. The Customer must never throw away the packing of the products until they have checked that they are in perfect condition and verified that all the products are the same as those ordered.